FAQ's
Initial Consultation
- Your medical history is reviewed
- You have a thorough physical examination
- You are diagnosed accurately and your questions are answered
- You are treated to relieve pain and regain movement
- You are taught techniques to use at home to manage your problem
- You are referred for alternative treatment if physiotherapy is not the best option
Follow-up Consultations
- You can be assured of one on one contact time
- Most of this consultation is spent as hands on treatment
- Your improvement will be reassessed at each treatment
- A progression in your exercises may be given
This varies case-by-case and depends on the services you are receiving. Please enquire about consultations at Yarrawonga Mulwala Physiotherapy.
Yes – You will need to book an appointment to see the physiotherapist. Every effort is made to accommodate your preferred time and day.
Longer consultation times are available at a higher fee, so please ask our administration staff if you require some extra time.
To make an appointment call 03 5743 2211
Please bring any referral letters and relevant test results such as x-rays.
No – If you require urgent advice / treatment outside the hours of this practice please contact your local GP or local hospital emergency centre.
Yarrawonga Mulwala Physiotherapy does not provide home visit physiotherapy
Yarrawonga Mulwala Physiotherapy welcomes feedback and suggestions that you think may help us to improve our practice. Please feel free to ask our administration staff for a client feedback form.
Yes – Yarrawonga Mulwala Physiotherapy provides clients with an SMS reminder of their appointment. Please indicate on the client registration form if you do not want an SMS reminder sent to your mobile phone.
This will depend on the type of treatment you are receiving. Generally we recommend loose, comfortable clothing that will not restrict movement. Please confirm the required attire with the reception staff before your appointment.
On your first visit to Yarrawonga Mulwala Physiotherapy you are asked to arrive 10 minutes early in order to complete the registration forms.
No. An appointment is usually available within 24 hours.
A doctor’s referral is not required for Physiotherapy unless you are claiming the injury through a third party provider (eg. work place injury, transport accident or Veteran’s Affairs).
You are totally entitled to choose you own physiotherapist – simply bring the referral in with you to your first session and we will let the referring doctor know that you have commenced treatment with us.
Fees are dependent on the duration of the consult. For information regarding fees, Medicare and insurance rebates, please contact our friendly reception staff.
This will depend on your policy. Most policies with ancillary or extras cover will provide a rebate for physiotherapy services. Yarrawonga Mulwala Physiotherapy is now a Members Choice Physiotherapist for Medibank Private and BUPA for the Yarrawonga Mulwala region.
For your convenience Yarrawonga Mulwala Physiotherapy offers the HICAPS facility. HICAPS is an electronic claim system which offers members of Private Health funds with extras cover the convenience of processing their claims on the spot.
To make use of this service all you need to do is provide the receptionist with your health fund card when paying your account.
This means no more queuing at health fund branches and no more filling in claim forms.
At Yarrawonga Mulwala Physiotherapy we accept most credit cards excluding American Express and Diners Club.
Traditionally Medicare has not covered allied health services including physiotherapy, podiatry, psychology, etc. However the recently introduced Enhanced Primary Care (EPC) scheme now allows doctors to approve up to 5 Allied Health Services per year on referral. Please discuss the EPC scheme with our physiotherapist or your treating doctor.
Payment is required at the time of the consultation in the form of cash, cheque or credit card.
Late for appointments: Please note that if you are more than 10 minutes late for your appointment you may not be able to be seen. This is so other clients who are on time will not be kept waiting. Please call the clinic if you are running late so you can be advised whether treatment will be possible.
If you need to cancel your appointment, it is requested that you provide adequate notice (at least 48 hours if possible). If no notice is given and you do not attend your appointment you will be charged the non attendance fee of $55.
A sway back is an increased lumbar lordosis, or increased concavity in the lumbar spine. This can put excess strain on the facet joints and ligaments in the lumbar spine, and so if you have developed a sway back you should try and correct it.
Loosing weight may be helpful, as well as strengthening the abdominal muscles. Exercises to strengthen the abdominal muscles include partial sit-ups, pelvic tilts and bracing of the abdominals.
Learning how to rotate the pelvis so the sway back reduces is also important. Once this is learnt, this rotation can be performed in the standing postion to decrease the sway back. If the muscles in the front of the hips are tight, this can also lead to a sway back. These muscles are called the hip flexors and should be stretched daily if they are tight.
If you have developed a sway back, then your spine may also be stiff and so flexibility exercises for the lower back may be important. These can include rotation in lying and knees to chest lying on your back.
If you are concerned about your sway back make an appointment at our clinic for a postural assessment.
