Our goal is to deliver an exceptionally friendly and prompt, professional service providing you with the best in physiotherapy care. Our experience tells us that there are some key areas we need to focus on to ensure that you receive the greatest benefit from our services.

Mobile Phones:

Out of respect for others, please turn off your mobile phone.

Recovery:

Remember that healing and recovery takes time and not everyone heals/recovers at the same rate. If at any time during your care, you do not feel that you are responding as well as expected we would ask that you discuss this with your physiotherapist. We want you to get the most from your care at Yarrawonga Mulwala Physiotherapy.

Excellence in Physiotherapy:

In order to continue to provide the best, most up to date physiotherapy care available we travel periodically to conferences and seminars. To keep your progress on schedule we will attempt to give you appointments around those times or provide another highly qualified physiotherapist to continue your care.

Fees and Your Account:

Fees for private, TAC, WorkCover and EPC clients are due at the time of service. HICAPS and EFTPOS facilities are available for automatic claiming through your private health fund. DVA clients’ accounts will be sent directly to DVA.

Referrals:

The greatest compliment we can receive is the referral of a friend or family member. The referral of your family and friends is much appreciated as it assists in their own wellbeing and plays a vital role in the success of our business.

Appointment Scheduling / Missed Appointments:

Lyndon will outline a recommended action plan for your injury. You will achieve the maximum and best outcome when you keep to your recommended action plan as scheduled. Therefore, to receive the most out of your care and to save time we ask that you schedule your appointments in advance. Missed appointments will set you back in your recovery, so we ask that wherever possible you keep all your appointments.

If an appointment must be changed, 24 hours notice is appreciated. All missed appointments or cancellations made within 24 hours of the scheduled appointment must be made up later in the same day or within 24 hours to avoid a cancellation fee of $40.00. This fee is not covered by compensable bodies and must be paid by the patient. People who repeatedly miss or reschedule appointments will regretfully be discharged from care as we realise you will not reach your health goals and we do not wish to waste your time.

Bathroom Facilities:

The bathroom is located to the rear of the practice – ask our friendly front office staff to assist you.